Personal Listening Profile

Discover the Impact of Different Listening Approaches

Organizations have always known that success depends on people. Behavioral research shows that people approach listening with different purposes and motivations. The Personal Listening Profile® helps people discover their most natural approach to listening and gain insight into the listening approaches of others. Participants will discover that their preferred listening approach may not be appropriate to every situation, and learn how to adopt another listening approach for more successful communication.

The Personal Listening Profile® identifies five listening approaches:

  • Appreciative
  • Empathic
  • Comprehensive
  • Discerning
  • Evaluative

Listen and Respond With Purpose

Listening is more than hearing. Listening is the ability to receive, interpret, and respond to verbal messages and body language in ways that are appropriate to the purpose. It’s estimated that people screen out or misunderstand the meaning of a message in over 70 percent of communications, making listening the biggest contributing factor to miscommunication.

Organizations use the Personal Listening Profile® to:

  • enhance communication
  • reduce conflict
  • strengthen customer relationships
  • develop leaders
  • improve management effectiveness
  • boost productivity

View Sample Report

The Personal Listening Profile® Facilitator Report gives you a heads-up on group dynamics by showing you how group members use each listening approach. At a glance, you’ll see the similarities and differences within your group that can lead to miscommunication. You’ll also be able to identify individuals whose scores fall outside of group averages and who may feel isolated from the dominant group culture.

View Sample Report

Personal Listening Profile® Facilitator’s Kit

The Personal Listening Profile® Facilitator Kit provides everything you need to conduct an engaging classroom training program, including

  • Leader’s guide in MS Word
  • PowerPoint presentation with video and/or audio
  • Participant handouts in Word

Participants will

  • Understand the role that listening plays in communication effectiveness
  • Identify their natural approaches to listening and their strengths and challenges
  • Plan specific ways they can improve their listening skills

The Facilitator Kit includes classroom training lesson plans in a modular format, allowing you to customize your program to include only lessons relevant to your training needs. The Facilitator Kit is delivered on a USB drive.

Lessons include:

  1. Introduction
  2. Understanding What Influences Listening
  3. Identifying Your Listening Approach
  4. Exploring Strengths and Challenges
  5. Recognizing When to Use Approaches
  6. Understanding Communication Gaps
  7. Recognizing the Behaviors of Each Listening Approach
  8. Improving Your Listening Skills
  9. Wrap Up

Support materials include:

  • Template files for handouts and table tent cards
  • Personal Listening Profile® Facilitator Kit Program Overviews
  • Personal Listening Profile® Facilitator Kit User Guide
  • Frequently Asked Questions
  • Sample Personal Listening Profile® (EPIC version)
  • Sample Personal Listening Profile® Facilitator Report
  • Personal Listening Profile® Research Report